Frequently Asked Questions:
How much does it cost?
Can we cancel or reschedule after booking?
No, unfortunately we do not offer cancellations, refunds, or reschedules. In certain circumstances, we are able to offer a credit for a future visit if we are given 72 hours notice.
How many people can play?
Games are made for 2-8 people. We highly recommend having at least 4 in your group. If you have fewer than 4 in your party, please try to book a time slot that has other players already. Since the escape game is based on teamwork, it is far more fun and less challenging if you are not alone.
We have more than 8 people, can we still do a room together?
Have a group larger than 8? No problem! We can put up to 12 in our Secret Agent Room but try to keep the numbers low as to allow each person to enjoy and participate. Please send an email to email@example.com including the size of your party with date of event and contact information; we will adjust the booking size so your group can be together.
How early should I arrive?
Please arrive 10 minutes early.
Is there an age limit?
There is no age limit but the rooms are designed for 8 and up. Do you have children under 8 but still want to participate? No problem! A ticket is required for all attendees and pricing is the same at any age. Children under 18 must be accompanied by a paying participating adult.
Is it scary?
No, it is not scary. Our games are all family friendly.
How do I book a game?
Please book your game online on the Book Now page or here:
My company would like to do this as a team building exercise. How can I set that up?
Please email us - firstname.lastname@example.org with the details of when you would like to do this, # of participants, and a contact person. We can host up to 36 people at one time.
Which room should we do?
If you have never done an escape room then we strongly suggest The Hollywood Room or Santa’s Naughty List. They are perfect to get your feet wet. If you enjoy those rooms then you can always do Captain Steelhook's Treasure or Secret Agent which are more difficult. The Secret Agent room is our largest room and ideal if you have a group larger than 8.
Are your rooms handicapped accessible?
Yes, we have a back door which does not require any stairs and is ADA compliant and all of our rooms and bathroom are ADA compliant. Please keep in mind, the room that is the largest and best to move around is our Secret Agent room.